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Managing Difficult Conversations

21 June 2016

We all have to face difficult conversations at times, whether its with customers, colleagues, staff, stakeholders or your manager. What can make all the difference is how people manage the conversation.

This workshop provides practical solutions to help you to develop coping and managing strategies to defuse unpleasant situations, negotiate calm and feel better about your relationship with the person with whom you’re having the difficult conversation.

Whether you’re the person initiating the conversation or you’re on the receiving end, this workshop provides a range of strategies both inside and outside the workplace, whether face to face or on the telephone.

  •     Recognise and manage 17 types of difficult behaviour
  •     Learn how to deal with criticism from others
  •     Discover how to give difficult feedback
  •     The ten commandments of confrontation
  •     Adopt an assertive approach without being aggressive or submissive.
  •     Organisational benefit
  •     Delegates will be able to handle difficult conversations more effectively so that they can enhance their overall performance at work and deliver improved results to the organisation.


21 June 2016


Type of event


Unnamed Venue
Edinburgh, + Google Map

Engineering Scotland does not accept any responsibility for the accuracy of the diary postings on this web site.
Intending attendees are urged to check all details with the event organiser.
Send email to the Honorary Secretary with any questions or comments about this web site.
The registered address of Engineering Scotland is:
c/o Institution of Engineers and Shipbuilders in Scotland, 105 West George Street, Glasgow, Scotland, G2 1QL
Tel: 0141 248 3721